Every Product it shipped within 3-7 days of order confirmation and its absolutely free with 0 INR as minimum order value.
We at Haanum strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at support@Haanum.com
What is Haanum’s Exchange Policy ?
If you are unhappy with the product that you have received, you have to inform us on email@example.com within 48 hours of receipt and items must be unused and returned in their original packaging.
After our approval, you can send it back to us within 7 days of receiving the product. Please dispatch product back to us using reputed courier to 52, Pocket 2, DDA, sector-11 Dwarka, New Delhi
We will send back the replacement plus an additional Rs. 100 Gift Card to compensate for the amount spent by you in sending the product(s) back to us. (Cash on Delivery handling charges and international shipping charges are non-refundable).
What products cannot be returned/exchanged as per Haanum’s Exchange Policy?
Mobile Covers, Posters, Coffee Mugs, Beer Mugs, Shot Glasses, Coasters and Fridge Magnets are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.
In case of any sort of manufacturing defect, you can mail us at firstname.lastname@example.org and we'll help you out.
How do I send the product back?
You can send it back to us via a cost effective courier company or registered post. Most courier companies will be willing to pick it up from your address.
Can Haanum arrange for the product to be picked up from my address?
No, customer has to arrange it
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with Haanum giftcard worth Rs. 100 once we receive your products back and verify that they are new and unused. This coupon can be used on any future purchase of Haanum products.
I have received a wrong/defective product. How do I proceed?
Please send the product back to our address using the same process mentioned above. We will replace the product and reimburse you courier cost for returning the products to us in the form of Haanum Giftcard.(Rs. 100)
Can I cancel my order before it is Shipped out?
All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.
Cancel order before shipping as then there is no taking back
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be given in form of Haanum Giftcard which can be used on Haanum website .
If you have any further questions about the return/exchange policy then please contact us at email@example.com